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Customer Resources

Rockwell Collins provides a variety of web based resources for Customers. These tools allow you to access information and capabilities 24 hours a day, seven days a week, and across time zones.

Airline
Airline

Access news, contacts and product information specific to Air Transport aircraft owners and operators. Account required.

Ascend Avionics Content
Ascend Avionics Content

Download navigation databases, subscribe to content and view the latest information regarding alerts, bulletins, and more.

Ascend Cabin Content
Ascend Cabin Content

Manage your account information by aircraft, administer your network profiles, personalize stock selections or other financial information, and see your Tailwind® TV programming.

Ascend Flight Support
Ascend Flight Support

Securely monitor and interact with any trip anytime, anywhere in the world.

Ascend Fuel
Ascend Fuel

Manage your fuel operations more effectively, resulting in reduced operating costs.

Customer Portal
Certificates

Locate available Supplemental Type Certificates (STCs) for Rockwell Collins avionics products, and review the current listing of "eligible" parts for which Rockwell Collins has received Federal Aviation Administration (FAA) Parts Manufacturing Approval (PMA) or Technical Standard Order Approval (TSO).

The On Demand Classification application allows you to find Export Control Classification Numbers, Harmonized Tariff Schedule and Country of Origin information for as many as 20 Rockwell Collins part numbers at one time.

Customer Portal
Maintenance Diagnostic Computer (MDC)
Download Maintenance Diagnostic Computer (MDC) tables and checklists, as well as updates regarding the product. Account required.
MaxView Software
MaxView Software portal

The MaxView Software portal provides resources for existing customers to product information and software downloads. Account required.

Network Operations Center
Network Operations Center

Our Network Operations Center (NOC) provides 24/7 technical support, monitoring, management and automated control of any communications network, anywhere in the world.

Customer Portal
RECAP

Access MTBUR/MTBF performance, detailed repair data, and RECAP reports with corrective actions. The Rockwell Collins Reliability Evaluation and Corrective Action Program (RECAP) is intended for RECAP participating airlines and original equipment manufacturers (OEM).  Account required.

Customer Portal
Repair Status

Access information regarding the status of your repairs at Rockwell Collins service centers. Also enables you to manage your repairs without logging in by enrolling in our email subscription service. This service can generate a status report and deliver it to your email account as often as daily. Account required.

Service Locations
Service Location Directory

Find a Rockwell Collins service location near you.

Shop community

Check real-time pricing and availability, request a quote, place an order, and obtain order status. Account required.

Technical Publications Index

Identify, view and download the most current version of a publication, service bulletin, and related documents by part number, equipment type, system, and similar functions.

Training
Training

Review the course schedule for Instructor Led Training,review Computer Based Training offerings, register as a student, and enroll in instructor-led or computer based courses.

Website Technical Support

For website technical support, including assistance with logging in or registering for access to private content, please contact our Global Service Desk at 888-721-3094 (toll-free in the U.S. and Canada) or 1-866-786-0290 (all other locations).

Additional contact information is available on the Rockwell Collins Customer portal.